Support
We’re here to help
Real people who play these games, not a bot wall. Pick the way that suits you.
Ways to get help
Email us
Questions about Wilderack, the waitlist or a game? Write to us and a real person will answer.
support@wilderack.comDiscord community
Chat with the team and other server owners, get help and share what you build.
Coming at launchServer guides
Step-by-step guides for every game: first setup, mods, backups, ports and more.
Browse the guidesStatus page
How the panel and each region are doing, with every incident and planned maintenance. Live from launch day.
Open the status page
Get an answer faster
Before you write
- Say which game your server runs and its address or subdomain.
- Tell us what you expected and what happened instead.
- Add a screenshot or the last lines of the console if you have them.
- Never share your password. Wilderack staff will never ask for it.
Support questions
How do I contact support?
Email support@wilderack.com. After launch you can also reach us on Discord and straight from your server panel.
Is support included in every plan?
Yes. Help from real people is included with every plan at no extra cost, and there are no paid support tiers.
What should I put in my message?
Tell us the game, your server address or subdomain, what happened and roughly when. Screenshots help too. Never send your password: we will never ask for it.
Can you help me install mods or a modpack?
Yes. Most mods and modpacks install with one click in the panel, and we are happy to help with the rest, like config files or load order.
Can a parent or guardian contact you?
Yes. Parents and guardians can email support@wilderack.com with any question about an account, a server or a purchase.
How do I report abuse or a security problem?
Email support@wilderack.com with as much detail as you can. Reports about security or abuse go to the top of the queue.
Looking for something else? See the general FAQ, our pricing or the page for your game.